Delivery & Exchange Policy

Order Information

  • You will receive a email with your order confirmation (please check your junk emails).  
  • Please do check your information is correct – Email address (if you do not receive a email confirmation and it’s not in your junk this could be the reason why) Delivery address – if any information is incorrect please contact us.
  • Once we dispatch your order you will receive a email containing your tracking number and you will also some updates from Royal Mail on your the status of your parcel to your email address.
  • Please note that if any items in your order are on Pre-Order, all items will be posted once those items are in stock.
  • Please note you may experience some delays due to COVID-19.

Shipping

  • Currently Shipping within the UK & Ireland.
  • Orders are posted Monday to Friday.
  • We do usually dispatch orders the next day, however during busier times Please allow 1-2 days for your orders to be dispatched.
  • UK – We ship using Royal Mail’s Tracked 48 Service – delivery aim is 2-3 business days.  We can also enter a ‘safe place’ to leave your parcel if you are not home, please enter this into the notes on the order and we will do our best to include this on your parcel.
  • Ireland – We know shipping is expensive, however we ship via a Tracked & Insured Service so your parcel is insured for any loss/damage and will arrive in a timely manner.  We ship using Royal Mail’s International Tracked & Signed service – delivery aim is 3-5 business days.  Please do check for any custom charges that may be due for your parcel before you place an order.
  • Please note you may experience some delays due to COVID-19.

Payment

  • We currently accept Apple Pay, Visa/Mastercard payments and Paypal.

Bags, Belts & Jewellery 

  • Please note as we are a new small business, we do not accept returns on our Bags, Belts & Jewellery.
  • We check each item before we post your order, but if you do have any problems with your order please contact us either via our contact page, instagram direct messages or email sales@greyandblush.co.uk – we are happy to help.
  • We do offer a refund on the Gracie Mules if all terms are agreed too – please see information on the listing.

Clothing – Exchange’s Only – Exchange Policy

  • Exchanges strictly 14 days policy.
  • If you wish to exchange your clothing item, please contact us at sales@greyandblush.co.uk within 7 days of receiving your order.
  • As Clothing is very Limited in stock and moves so fast, if you do want to exchange for a new size or new item, we advise you contact as soon as possible to secure your new size/item.
  • Exchanges can be made against anything on our website as long as we have the item in stock.  If not a Credit Note will be raised for you to use.
  • Items must be returned with labels attached and in perfect condition, un-worn and have no make up or fake tan marks please.
  • Items will be inspected once received back and if there is any problems we will contact you.
  • The cost of the return is down to you, we advise that you send it by a tracked service, however we will cover the cost of sending your new item back to you.
  • We ask that you return your purchase back to us as soon as possible, but we ask that we receive it back no later than 14 days from when you received the order.  Please send back in the original packaging via a tracked method (it is your responsibility that you item reaches us).  Please keep the proof of postage.
  • Original shipping charges are non-refundable.
  • Please note Sale items are non-refundable.

Damaged or Faulty Items

  • We do our best to provide the best possible service for our Customers.
  • However, if your order arrives damaged or faulty we kindly ask you keep all packaging and contact us straight away with your order number and send any photos of the faults/damage so we can look into this.

 

If you do have any other questions please do not hesitate to message us.

 

Grey & Blush xx