Order Information

Order Information

  • You will receive a email with your order confirmation (please check your junk emails).  
  • Please do check your information is correct – Email address (if you do not receive a email confirmation and it’s not in your junk this could be the reason why) Delivery address – if any information is incorrect please contact us.
  • Once we dispatch your order you will receive a email containing your tracking number and you will also some updates from Royal Mail on your the status of your parcel to your email address.
  • Please note that if any items in your order are on Pre-Order, all items will be posted once those items are in stock.
  • Please note you may experience some delays due to COVID-19.

Shipping

  • Currently Shipping within the UK & Ireland.
  • Orders are posted Monday to Friday.
  • We do usually dispatch orders the next day, however during busier times Please allow 1-2 days for your orders to be dispatched.
  • UK – We ship using Royal Mail’s Tracked 48 Service – delivery aim is 2-3 business days.  We can also enter a ‘safe place’ to leave your parcel if you are not home, please enter this into the notes on the order and we will do our best to include this on your parcel.
  • Ireland – We know shipping is expensive, however we ship via a Tracked & Insured Service so your parcel is insured for any loss/damage and will arrive in a timely manner.  We ship using Royal Mail’s International Tracked & Signed service – delivery aim is 3-5 business days.  Please do check for any custom charges that may be due for your parcel before you place an order – we believe this will now be VAT plus a handling fee.
  • Please note you may experience some delays due to COVID-19.

Payment

  • We currently accept Apple Pay, Visa/Mastercard and Paypal.

 

If you do have any other questions please do not hesitate to message us.

Grey & Blush xx