Returns Policy

We hope you are happy with your purchase, however if you wish to make a return or exchange, please email us at sales@greyandblush.co.uk with your Order number and which item(s) you wish to return or exchange and we will come back to you with all the information you need.

Please make your return request within 7 days of receiving your order and then you have a further 7 days to get return back to us.

Item’s are quality checked on return and we reserve the right to refuse an exchange or refund if an item(s) are in a resaleable condition.

• Items must be unused/unworn
• Items must be in their original packaging with tags still attached (if the item came in a clear bag, please can it be returned in the clear bag – this help to protect the item)
• Items must be sent back as you received them with no damage or signs of wear (un-washed, smells, odour, perfume, deodorant, stains, make up, fake tan)
• Sale Items – are final – non returnable.
• Pre-Order Items – not in stock and ordered in/made for you are return for a Store Credit or exchange only
• Accessories – Jewellery, Sunglasses, Sunglasses Chain’s are non-returnable/non-refundable.
• Earrings are non returnable due to hygiene reasons
  Gift Cards are non returnable non refundable
• If an item is bought in multiple sizes and all are returned a £1 restocking fee is charged per item.

By requesting a return you are agreeing to adhere to our terms stated above and our full returns policy.  
We reserve the right to refuse the return if your item(s) are not in a resaleable condition.

We will reply to your return request in *24 hours (Monday-Friday) *Emails are not responded to at evenings, weekends/bank holidays and we will get back to you on the next working day – Monday to Friday.  If you have not received a reply in the times stated, please do check your Junk/Spam folder.

To be eligible for a Return or exchange your items must be in the same condition in which you received them, with tags still attached, un-worn, un-washed with no stains, damage/marks, fake tan or make up, deodorant marks, smells and with no signs of wear.

Items received back with stains, damage/marks, make up or fake tan, smells or signs of wear are not in a saleable condition and cannot be resold therefore no refund will be given.

Your return must be received back within 14 days from delivery or from first day delivery was attempted (items left at the sorting office awaiting collection is part of your return days).

*So please do make a note of when you received your order or please check the tracking on your dispatch email – as late returns will be issued with a Store Credit.

Please add a note into your return with your Name & Order number so we know who’s parcel we have received and to avoid any delays in return.

Requested Returns received back after the 14 days will be issued with a Store Credit only, up to 7 days after return was due back, after that time your return will be sent back to you, at your cost.Items returned back without first contacting us will not be refunded and issued with a store credit only.

We cannot cover the cost of returns at this time and therefore return postage is to be paid for by you – original postage is also non-refundable.  We advise to send a Tracked/Insured method incase of any damage or lost parcels.

Item’s are quality checked on return and we reserve the right to refuse an exchange or refund if an item is returned in a non-saleable condition.

By requesting a return you are agreeing to adhere to our terms stated above and our full returns policy.  
We reserve the right to refuse the return if your item(s) are not in a resaleable condition.

Care of Goods – Please check your items once received. 

All items are quality checked upon return and your item(s) must be un-worn, un-washed with no stains, damage/marks, fake tan or make up, deodorant marks, smells and with no signs of wear.

If the item(s) has any of the above then this is not in a saleable condition and we cannot offer you a refund and you will be asked to pay the postage for the item to be returned back to you.

All items should be wrapped carefully as you received them, in the original packaging (if possible) to avoid damage whilst in transit back to us (please do not turn the postage back inside out to use to send back as it will be dirty, if you open it correctly you can just sellotape it closed).

Shoe Returns – please can all packaging be returned – Bubble bag, shoe inserts, dustbags and any protective packaging.

*Earrings – due to hygiene reasons these are non-returnable.
Accessories – Jewellery, Bracelets, Earrings, Sunglasses, Sunglasses Chain’s are non-returnable non-refundable.

Gift Cards – are non returnable non refundable and are valid for a year from purchase.

How to Send – Parcel’s can only be returned with Royal Mail/Post Office.
Return Postage is to be paid for by you and we do not refund original postage costs.  The parcel is your responsibility until it reaches us, we would advise you to send via a Trackable service incase of any loss or damages and to keep your proof of purchase.
Buying your postage online with Royal Mail is discounted compared to the Post Office and they currently offer Collection services and they can bring the label when they collect, no need for a printer – https://send.royalmail.com

Ireland Returns – Taxes/Customs/Handling Fees – are not refunded if you return your order.

Custom Forms – you must mark your parcel as a Return and value under £30 – any fees incurred from failing to do this will be deducted from your refund/store credit.

Pre-Orders – items made and ordered in for you are only eligible for a Return for a Store Credit or Exchange only.

Re-Stocking Fee – if an item is purchased in multiple sizes and all are returned, we charge a restocking fee of £1 per item.

Exchanges – If you wish to return your item in exchange for another item or size, we can arrange this for you, but you may be subject to a further postage charge.
You can pay this via Paypal and we will contact you to arrange this.

Damaged or Faulty Items – If you item is faulty or damaged, please email us at sales@greyandblush.co.uk within 2 days of receiving your parcel with your order number, description of the fault and any photos so we can assist you.

Wrong Items Received/Errors -please email us at sales@greyandblush.co.uk within 2 days of receiving your parcel with your order number, description of the problem and any photos so we can assist you.

Wear & Tear – Items worn and damaged are not the responsibility of Grey & Blush. This is Wear & Tear or misuse and is not eligible for a Refund or Store Credit.

Returned Parcels – Parcels returned back to us due to an error in an address or not collected from the delivery office – will be issued with a Store Credit only.  Please contact us if this has happened, so we can investigate further and arrange your store credit.
Returned parcels are issued with new labels over our labels, meaning we can’t always tell whose return we have received.

Lost or Missing Parcels – It is your responsibilty to check you have received your parcel.  If you have not received your parcel within a week from dispatch, please check your tracking in your dispatch email.  If you require any further help please contact us.
Any lost or missing parcels will need to be investigated with Royal Mail and no replacements or refunds will be given until this is complete.

Sale Items – Our Sale items are final – non returnable.

Reduced Items/Seconds/Sample Sales – Return information is stated in the description of the item you are buying – these are usually non-returnable/non-refundable.

Store Credits – are valid for 3 months from issue.

Refunds – Please allow 7 days for us to process your return once received.

Returned parcels are collection 2-3 times a week (Monday to Friday) and your refund will be issued back to the same method in which you paid.

If your return is accepted you will receive an automated email advising you of your refund.  Funds can take 2-3 to show back in your account.

If there is any problems with your return or your return is not accepted we will email you.

Cancelling Orders – If your order hasn’t been packed and shipped and you wish to cancel your order, please be advised that a £5 admin charge is deduction from your order to cover restocking and fees.

By requesting a return you are agreeing to adhere to our terms stated above and our full returns policy.  
We reserve the right to refuse the return if your item(s) are not in a resaleable condition.

*By placing an order with us you are acknowledging and accepting our Return policies as stated.

**We reserve the right to refuse an exchange or refund if an item is returned in a non-saleable condition.