Returns Policy

RETURNS POLICY – UK & IRELAND

We hope you are happy with your purchase, however if you do wish to make a return for a refund our refund policy is strictly 10 days from when the order was delivered.  To be eligible for a refund, please follow the return instructions –

  • Please email us at sales@greyandblush.co.uk with your Order number and items you wish to return and we will provide you with the return address (items sent back without contacting us will not be accepted).
  • Items received back late will be Store Credit only.
  • Please ensure the parcel reaches us within the 10 days return period (this period is from when the parcel was delivered and includes weekends).  Or from when parcel was attempted to be delivered (if items are held at the delivery office is part of your return days).
  • Ireland Returns – Please contact us as above.  We also ask that you send us the Tracking number for you return as we know with the way things are at the moment the return may take longer than the stated delivery time and this shows you have posted the return back to us.  You should clearly mark your package as a Return on the Customs form and state the value as £45 or under.  If we occur and custom/tax charges for your return these will be deducted from your refund.
  • Please note – If returns are received late we will offer you an exchange or Store Credit or the item will be returned back to you.
  • Care of the Goods – Your item/s must be unworn and returned in the same condition you received them, with tags still attached.  If the item shows signs of wear, items found in pockets, smells of perfume, odour or has makeup or fake tan then this is not in a saleable condition and we cannot offer you a refund and the item will be returned to you.
  • Return postage –  is not covered by us, this is to be paid for by you.  We advise you use a trackable service and keep your proof of postage.
  • Original postage charges, taxes or custom charges are non-refundable.
  • Please package the item/s back up in the original packaging and please include your Order details inside your return (Order name and Order Number) – please note if no note is inside this may delay refund on your order as we will not know who’s return we have received.
  • We advise you send a trackable/Insured method incase of any loss or damage and keep your proof of postage.
  • PARCELS – We will email you to let you know if your return has been accepted and when it has been refunded – our parcels are collected 2 times a week – so please allow a week for your refund.
  • Refunds will be issued back to the same method you paid.
  • EXCHANGES – we do not offer exchanges, if you wish to buy an item please place another order.
  • SALE items are Store credit only for items in stock on our website.
  • SECONDS/REDUCED Items are not eligible for return or refund.
  • PRE-ORDER items ordered in for you are not eligible for a refund and are only valid for an exchange for items in stock on our website or Store Credit.
  • FAULTY ITEMS – If you item is faulty, please email us at sales@greyandblush.co.uk within 2 days of receiving your parcel with your order number, description of the fault and any photos so we can assist you.
  • RETURNED PARCELS – Parcels returned back to us due to an error in an address or not collected from the delivery office – will be issued with a Store Credit by email.
  • By placing an order with us you are agreeing to our policies.

RETURNS POLICY – EUROPE

We hope you are happy with your purchase, however if you do wish to make a return for a refund our refund policy is strictly 20 days from when the order was delivered (late returns will be store credit only).  To be eligible for a refund, please follow the return instructions –

  • Please email us at sales@greyandblush.co.uk with your Order number and items you wish to return and we will provide you with the return address (items sent back without contacting us will not be accepted).
  • Please ensure the parcel reaches us within the 20 days return period (this period is from when the parcel was delivered and includes weekends).  Or from when parcel was attempted to be delivered (if items are held at the delivery office is part of your return days).
  • Please note – If returns are received late we will offer you a Store Credit only.
  • Your item/s must be unworn and returned in the same condition you received them, with tags still attached.  If the item shows signs of wear, items found in pockets, smells of perfume, odour or has makeup or fake tan then this is not in a saleable condition and we cannot offer you a refund and the item will be returned to you.
  • Return postage is not covered by us, this is to be paid for by you.
  • Original postage charges, taxes or custom charges are non-refundable.
  • Please package the item/s back up in the original packaging and please include your Order details inside your return (Order name and Order Number) – please note if no note is inside this may delay refund on your order as we will not know who’s return we have received.
  • CUSTOMS FORMS – Please mark your custom forms as a Return and state the value is under 50.00 – any customs charges incurred on returns will be deducted from your refund amount.
  • We advise you send a trackable/Insured method incase of any loss or damage and keep your proof of postage.
  • We will email you to let you know if your return has been accepted and when it has been refunded – please allow a couple of days for us to process your return (Monday-Friday).
  • Refunds will be issued back to the same method you paid.
  • SALE ITEMS/SECONDS/REDUCED ITEMS – are non-returnable/non-refundable.
  • RETURNED PARCELS – Parcels returned back to us due to an error in an address, customs not paid or not collected will be store credit only – no refund will be given.  If the parcel is destroyed by UPS due to no contact from the Customer there will be no refund/store credit given.
  • By placing an order with us you are agreeing to our policies.

DAMAGED / FAULTY ITEMS

  • We do our best to provide the best possible service for our Customers and all items are checked before being sent out.  However, if your order arrives damaged or faulty we kindly ask you keep all packaging and contact us straight away at sales@greyandblush.co.uk with your order number and send any photos of the faults/damage so we can look into this for you.

LOST / DELAYED PARCELS

  • In the unlikely event that your item is late or lost, please contact us and we will investigate this for you.
  • Please note that we do have to wait until your item is classed as lost by Royal Mail/UPS before we can issue a refund or issue a new item.

CUSTOMER SERVICE / MESSAGES / RETURN REQUESTS

We will reply to you as soon as we can, but please allow more time at Weekends or Evenings – Thank you.

If you do have any other questions please do not hesitate to message us – sales@greyandblush.co.uk or via our Contact form.

Grey & Blush xx